Cancellation Policy

We understand that life can be unpredictable and sometimes plans change. To ensure that we can accommodate all of our clients, we kindly ask that you adhere to our cancellation policy.

  • Notice Period: Cancellations made less than 24 hours before your scheduled appointment will incur a cancellation fee of 100 % of the service cost.

  • Rescheduling: If you need to reschedule your appointment, please do so at least 24 hours in advance to avoid any charges.

  • arrival time : we are kindly request you to arrive 10 minutes prior to your appointment time. late arrival may result in a shortened treatment time.

We understand that emergencies happen. Please contact us as soon as possible if you are unable to make your appointment, and we will do our best to accommodate you.

Free-Fix Policy

OOPS !! Did something  go wrong? Let us fix it for you for free . Free fix valid 10 days from your appointment.

Kids Policy

We love having children at our salon, but those under 5 must be supervised by parents at all times to ensure their safety and a peaceful environment. Please encourage them to remain seated and considerate of other guests.

Gift Card Policy 

Gift cards are available for purchase at our spa and can be redeemed for any services or products.

To ensure your peace of mind, keep your gift cards secure, as lost or stolen cards are not replaceable.

Treat yourself or a loved one to a special day  at Chloé Chen SPA!

Payment Dispute Policy

If a client disputes a payment, we address their concerns promptly and professionally. We verify transaction details, discuss the issue with the client, and offer a reasonable solution or escalate to the manager if necessary. All disputes are documented, and follow-up is conducted to ensure client satisfaction. Clear communication and detailed receipts help prevent misunderstandings.

Mandatory Service Charge policy

At CHLOE CHEN SPA , a 20% mandatory service charge , including gratuity , is applied to card transactions to support our team and maintain service excellence.

We also accept VENMO , ZELLE and cash for flexibility .

Thank you for your understanding and cooperation.

We look forward to providing you with the highest level of service at The CHLOE CHEN SPA.